/* ==========================================================================
   Voice Nation Operations Console — Design System
   Typefaces: Manrope (display), Inter (body/UI), JetBrains Mono (data/SLA)
   ========================================================================== */

:root{
  --bg:#f3f5fb;
  --surface:#ffffff;
  --surface-2:#eef1f9;
  --surface-3:#e6e9f4;
  --text:#12162a;
  --text-dim:#4b5165;
  --muted:#767d94;
  --border:#e1e4f0;
  --border-strong:#cdd2e6;

  --accent:#3552f0;
  --accent-ink:#ffffff;
  --accent-soft:#e9edff;
  --accent-2:#7c4dff;
  --accent-2-soft:#f1e9ff;

  --good:#0f9d64;
  --good-soft:#e2f8ee;
  --warn:#b3760a;
  --warn-soft:#fdf1dc;
  --bad:#d5342e;
  --bad-soft:#fde7e6;
  --info:#2076c8;
  --info-soft:#e4f1fc;

  --shadow-sm:0 1px 2px rgba(19,23,48,.05);
  --shadow-md:0 6px 16px -6px rgba(19,23,48,.10);
  --shadow-lg:0 20px 44px -14px rgba(19,23,48,.20);
  --ring:0 0 0 3px var(--accent-soft);

  --radius-sm:6px;
  --radius-md:9px;
  --radius-lg:13px;
  --radius-xl:16px;

  --font-display:'Manrope',system-ui,sans-serif;
  --font-body:'Inter',system-ui,sans-serif;
  --font-mono:'JetBrains Mono',ui-monospace,monospace;

  --sidebar-w:264px;
  --topbar-h:68px;
  color-scheme:light;
}

[data-theme="dark"]{
  --bg:#061511;
  --surface:#0c1f19;
  --surface-2:#112a22;
  --surface-3:#173a2f;
  --text:#eaf7f2;
  --text-dim:#a9c9c0;
  --muted:#71958a;
  --border:#1c3a30;
  --border-strong:#28513f;

  --accent:#1fd7ac;
  --accent-ink:#052019;
  --accent-soft:#123028;
  --accent-2:#a684ff;
  --accent-2-soft:#241c40;

  --good:#3ddb96;
  --good-soft:#0f2a20;
  --warn:#f0b13a;
  --warn-soft:#2e2311;
  --bad:#ff6b64;
  --bad-soft:#341615;
  --info:#5cb3f5;
  --info-soft:#122536;

  --shadow-sm:0 1px 2px rgba(0,10,7,.4);
  --shadow-md:0 8px 28px -8px rgba(0,10,7,.55);
  --shadow-lg:0 30px 70px -16px rgba(0,10,7,.7);
  --ring:0 0 0 3px var(--accent-soft);
  color-scheme:dark;
}

*,*::before,*::after{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{
  margin:0;background:var(--bg);color:var(--text);
  font-family:var(--font-body);
  -webkit-font-smoothing:antialiased;
  transition:background .2s ease,color .2s ease;
}
h1,h2,h3,.font-display{font-family:var(--font-display)}
.mono,.tabular{font-family:var(--font-mono);font-variant-numeric:tabular-nums}
a{color:inherit}
.hidden{display:none!important}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer;background:none}
input,select,textarea{background:var(--surface-2);border:1px solid var(--border);color:var(--text);border-radius:var(--radius-sm);padding:10px 12px;outline:none;width:100%;transition:border-color .15s,box-shadow .15s}
input:focus,select:focus,textarea:focus{border-color:var(--accent);box-shadow:var(--ring)}
::placeholder{color:var(--muted)}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
::-webkit-scrollbar{width:10px;height:10px}
::-webkit-scrollbar-thumb{background:var(--border-strong);border-radius:99px}
::-webkit-scrollbar-track{background:transparent}

/* Safety-net default: any icon svg not given an explicit size falls back to
   a sensible 1em box instead of the UA default (300x150). More specific
   rules below (.btn svg, .kpi-icon svg, etc.) override this as needed. */
svg{width:1em;height:1em;flex:none;vertical-align:-0.125em}

.scale-in{animation:scaleIn .18s cubic-bezier(.2,.9,.3,1)}
@keyframes scaleIn{from{opacity:0;transform:translateY(6px) scale(.98)}to{opacity:1;transform:none}}
@keyframes fadeIn{from{opacity:0}to{opacity:1}}
@keyframes pulseDot{0%,100%{opacity:1}50%{opacity:.35}}
@keyframes spin{to{transform:rotate(360deg)}}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}

/* ---------- Buttons ---------- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;border-radius:8px;padding:10px 16px;font-weight:700;font-size:13.5px;border:1px solid transparent;white-space:nowrap;transition:transform .12s,background .15s,border-color .15s,opacity .15s}
.btn:active{transform:translateY(1px)}
.btn svg{width:15px;height:15px;flex:none}
.btn-primary{background:var(--accent);color:var(--accent-ink);box-shadow:var(--shadow-sm)}
.btn-primary:hover{opacity:.92}
.btn-soft{background:var(--surface-2);border-color:var(--border);color:var(--text)}
.btn-soft:hover{border-color:var(--border-strong)}
.btn-ghost{background:transparent;color:var(--text-dim)}
.btn-ghost:hover{background:var(--surface-2);color:var(--text)}
.btn-danger{background:var(--bad-soft);color:var(--bad)}
.btn-danger:hover{opacity:.85}
.btn-sm{padding:7px 11px;font-size:12.5px;border-radius:6px}
.btn-icon{padding:9px;border-radius:7px}
.btn-block{width:100%}
.btn[disabled]{opacity:.5;pointer-events:none}

/* ---------- Login ---------- */
.login-screen{min-height:100dvh;display:grid;grid-template-columns:1fr;place-items:center;padding:24px;position:relative;overflow:hidden;background:var(--bg)}
.login-screen::before{content:'';position:absolute;inset:-20%;background:
  radial-gradient(480px 380px at 12% 8%, color-mix(in srgb, var(--accent) 20%, transparent), transparent 60%),
  radial-gradient(520px 420px at 90% 90%, color-mix(in srgb, var(--accent-2) 16%, transparent), transparent 60%);
  filter:blur(10px);pointer-events:none}
.login-emblem{position:absolute;background-image:url('/assets/golden-days-logo.png');background-repeat:no-repeat;background-position:center;background-size:contain;pointer-events:none;z-index:0}
.login-emblem-hero{top:50%;left:50%;transform:translate(-50%,-50%);width:min(860px,96%);aspect-ratio:1027/243;opacity:.26;filter:drop-shadow(0 0 60px color-mix(in srgb, var(--accent) 30%, transparent))}
[data-theme="light"] .login-emblem-hero{opacity:.36}
.login-emblem-corner-tl{top:-8%;left:-6%;width:min(340px,44%);aspect-ratio:1027/243;opacity:.14;transform:rotate(-16deg)}
.login-emblem-corner-br{bottom:-8%;right:-6%;width:min(380px,48%);aspect-ratio:1027/243;opacity:.14;transform:rotate(13deg)}
[data-theme="light"] .login-emblem-corner-tl,[data-theme="light"] .login-emblem-corner-br{opacity:.2}
.login-grid{position:absolute;inset:0;background-image:linear-gradient(var(--border) 1px,transparent 1px),linear-gradient(90deg,var(--border) 1px,transparent 1px);background-size:42px 42px;mask-image:radial-gradient(60% 60% at 50% 30%,#000,transparent);opacity:.5}
.login-card{position:relative;width:min(420px,100%);background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-xl);padding:38px 34px;box-shadow:var(--shadow-lg)}
.login-mark{display:flex;align-items:center;gap:11px;margin-bottom:26px}
.mark{width:42px;height:42px;border-radius:12px;display:grid;place-items:center;color:#fff;background:linear-gradient(135deg,var(--accent),var(--accent-2));font-family:var(--font-display);font-weight:800;font-size:15px;box-shadow:var(--shadow-sm)}
.brand-logo-icon{width:42px;height:42px;object-fit:contain;flex-shrink:0;border-radius:10px;background:#fff;padding:3px;box-shadow:var(--shadow-sm)}
.gd-chip{display:flex;align-items:center;justify-content:center;gap:0;border-radius:10px;background:linear-gradient(135deg,color-mix(in srgb,#c9962e 18%,transparent),color-mix(in srgb,#8a5a1f 11%,transparent));border:1px solid color-mix(in srgb,#c9962e 30%,var(--border))}
.gd-chip img{display:block;object-fit:contain}
.sidebar-gd-chip{padding:11px 12px;margin:0 0 18px}
.sidebar-gd-chip img{height:24px;width:100%}
.topbar-gd-chip{padding:6px 10px}
.topbar-gd-chip img{height:18px;width:auto}
.tv-gd-chip{padding:8px 14px;margin-left:4px}
.tv-gd-chip img{height:26px;width:auto}
.hero-gd-chip{padding:7px 12px}
.hero-gd-chip img{height:20px;width:auto}
.login-mark b{font-family:var(--font-display);font-weight:800;font-size:14.5px;letter-spacing:.02em;display:block}
.login-mark span{color:var(--muted);font-size:11px;letter-spacing:.08em;text-transform:uppercase;font-weight:600}
.login-card h1{font-size:25px;margin:6px 0 6px;letter-spacing:-.01em}
.login-card>p{color:var(--muted);margin:0 0 26px;font-size:14px;line-height:1.5}
.login-gd-badge{display:flex;align-items:center;justify-content:center;margin:-4px 0 26px;padding:16px 20px;border-radius:12px;background:linear-gradient(135deg,color-mix(in srgb,#c9962e 20%,transparent),color-mix(in srgb,#8a5a1f 13%,transparent));border:1px solid color-mix(in srgb,#c9962e 34%,var(--border))}
.login-gd-badge img{height:38px;width:auto;object-fit:contain}
.field{margin-bottom:16px}
.field label{display:block;font-size:11.5px;font-weight:700;letter-spacing:.03em;text-transform:uppercase;color:var(--muted);margin-bottom:7px}
.login-foot{margin-top:20px;text-align:center;color:var(--muted);font-size:12px}
.login-error{margin-top:14px;padding:11px 13px;border-radius:10px;background:var(--bad-soft);color:var(--bad);font-size:13px;font-weight:600;display:flex;gap:8px;align-items:flex-start}

/* ---------- Shell ---------- */
.shell{display:grid;grid-template-columns:var(--sidebar-w) 1fr;min-height:100dvh}
.sidebar{position:sticky;top:0;height:100dvh;background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column;padding:20px 16px;z-index:40}
.sidebar-brand{display:flex;align-items:center;gap:11px;padding:4px 8px 22px}
.sidebar-brand b{font-family:var(--font-display);font-weight:800;font-size:14px;display:block;letter-spacing:.01em}
.sidebar-brand span{color:var(--muted);font-size:10.5px;letter-spacing:.09em;text-transform:uppercase;font-weight:700}
.nav-group{margin-bottom:4px}
.nav-label{font-size:10.5px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);font-weight:700;padding:14px 12px 6px}
.nav{display:flex;flex-direction:column;gap:2px}
.nav-btn{display:flex;align-items:center;gap:11px;border:0;background:transparent;color:var(--text-dim);text-align:left;padding:10px 12px;border-radius:10px;font-weight:600;font-size:13.5px;width:100%;position:relative}
.nav-btn svg{width:17px;height:17px;flex:none;opacity:.85}
.nav-btn:hover{background:var(--surface-2);color:var(--text)}
.nav-btn.active{background:var(--accent-soft);color:var(--accent)}
.nav-btn.active svg{opacity:1}
.nav-btn .nav-badge{margin-left:auto;background:var(--bad);color:#fff;font-size:10.5px;font-weight:800;padding:1.5px 6.5px;border-radius:99px;font-family:var(--font-mono)}
.sidebar-bottom{margin-top:auto;padding-top:14px;border-top:1px solid var(--border);display:flex;flex-direction:column;gap:8px}
.user-card{display:flex;align-items:center;gap:10px;padding:9px 8px;border-radius:11px}
.avatar{width:38px;height:38px;border-radius:10px;display:grid;place-items:center;background:linear-gradient(135deg,var(--accent),var(--accent-2));color:#fff;font-weight:800;font-size:13px;flex:none;font-family:var(--font-display)}
.user-card .who{min-width:0}
.user-card .who strong{display:block;font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.role-chip{display:inline-block;margin-top:2px;font-size:10px;font-weight:800;letter-spacing:.05em;text-transform:uppercase;padding:1.5px 7px;border-radius:99px}
.role-fronter{background:var(--info-soft);color:var(--info)}
.role-closer{background:var(--accent-2-soft);color:var(--accent-2)}
.role-chase{background:var(--warn-soft);color:var(--warn)}
.role-admin,.role-superadmin,.role-manager{background:var(--surface-3);color:var(--text-dim)}
.role-qa{background:var(--good-soft);color:var(--good)}
.side-actions{display:flex;gap:7px}
.side-actions .btn{flex:1}

.mobile-topbar{display:none}
.sidebar-overlay{display:none}

/* ---------- Main / Topbar ---------- */
.main{min-width:0;display:flex;flex-direction:column;position:relative}
.main::after{content:'';position:fixed;right:26px;bottom:18px;width:220px;height:52px;background-image:url('/assets/golden-days-logo.png');background-repeat:no-repeat;background-position:center;background-size:contain;opacity:.05;pointer-events:none;z-index:0}
[data-theme="light"] .main::after{opacity:.09}
.topbar{position:sticky;top:0;z-index:30;height:var(--topbar-h);display:flex;align-items:center;justify-content:space-between;gap:14px;padding:0 26px;background:color-mix(in srgb, var(--bg) 72%, transparent);backdrop-filter:blur(14px);border-bottom:1px solid var(--border)}
.topbar-title{min-width:0}
.topbar-title h1{font-size:18.5px;margin:0;letter-spacing:-.01em;line-height:1.2}
.topbar-title p{margin:1px 0 0;color:var(--muted);font-size:12px}
.topbar-actions{display:flex;align-items:center;gap:9px}
.icon-btn{width:38px;height:38px;border-radius:10px;display:grid;place-items:center;background:var(--surface-2);border:1px solid var(--border);color:var(--text-dim);position:relative}
.icon-btn:hover{color:var(--text);border-color:var(--border-strong)}
.icon-btn-danger{color:var(--bad)}
.icon-btn-danger:hover{color:#fff;background:var(--bad);border-color:var(--bad)}
.icon-btn svg{width:17px;height:17px}
.dot-badge{position:absolute;top:-3px;right:-3px;width:9px;height:9px;border-radius:50%;background:var(--bad);border:2px solid var(--bg)}
.status-pulse{display:inline-flex;align-items:center;gap:6px;font-size:11.5px;font-weight:700;color:var(--good);background:var(--good-soft);padding:6px 10px 6px 8px;border-radius:99px}
.status-pulse i{width:6px;height:6px;border-radius:50%;background:var(--good);display:block;animation:pulseDot 1.8s infinite}

/* ---------- SLA overdue banner ---------- */
.sla-banner{display:flex;align-items:center;gap:12px;padding:11px 26px;background:linear-gradient(90deg,var(--bad),#ff7a63);color:#fff;font-weight:700;font-size:13px;position:sticky;top:var(--topbar-h);z-index:29;box-shadow:0 6px 18px -6px rgba(213,52,46,.55)}
.sla-banner svg{width:17px;height:17px;flex:none;animation:pulseDot 1.4s infinite}
.sla-banner button{margin-left:auto;color:#fff;font-weight:800;font-size:12.5px;background:rgba(255,255,255,.18);padding:6px 12px;border-radius:8px}
.sla-banner button:hover{background:rgba(255,255,255,.28)}

.page{max-width:1440px;margin:0 auto;width:100%;padding:26px;flex:1}
.page-head{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;margin-bottom:20px;flex-wrap:wrap}
.page-head h2{font-size:15px;margin:0 0 3px;color:var(--muted);font-weight:700;text-transform:uppercase;letter-spacing:.06em}
.page-head .lede{font-size:22px;font-family:var(--font-display);font-weight:800;letter-spacing:-.01em}

/* ---------- Grid / Cards ---------- */
.grid{display:grid;gap:16px}
.grid-4{grid-template-columns:repeat(4,1fr)}
.grid-3{grid-template-columns:repeat(3,1fr)}
.grid-2{grid-template-columns:repeat(2,1fr)}
.split-main{grid-template-columns:1.6fr 1fr}
.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm)}
.card-pad{padding:20px}
.card-head{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:18px 20px 0}
.card-head h3{font-size:14.5px;margin:0;font-family:var(--font-display);font-weight:800}
.card-head .sub{color:var(--muted);font-size:12px;margin-top:2px}

/* KPI cards */
.kpi{padding:18px 20px;position:relative;overflow:hidden}
.kpi-top{display:flex;align-items:center;justify-content:space-between}
.kpi-icon{width:34px;height:34px;border-radius:9px;display:grid;place-items:center;background:var(--accent-soft);color:var(--accent)}
.kpi-icon svg{width:17px;height:17px}
.kpi .label{color:var(--muted);font-size:12px;font-weight:700}
.kpi .value{font-family:var(--font-display);font-size:29px;font-weight:800;margin-top:12px;letter-spacing:-.02em}
.kpi .delta{font-size:11.5px;font-weight:700;margin-top:6px;display:flex;align-items:center;gap:4px}
.delta.up{color:var(--good)}.delta.down{color:var(--bad)}.delta.flat{color:var(--muted)}
.kpi.tone-bad .kpi-icon{background:var(--bad-soft);color:var(--bad)}
.kpi.tone-warn .kpi-icon{background:var(--warn-soft);color:var(--warn)}
.kpi.tone-good .kpi-icon{background:var(--good-soft);color:var(--good)}
.kpi.tone-ai .kpi-icon{background:var(--accent-2-soft);color:var(--accent-2)}

/* Hero */
.hero{padding:26px 28px;position:relative;overflow:hidden;background:
  radial-gradient(420px 260px at 100% 0%, color-mix(in srgb, var(--accent) 14%, transparent), transparent 70%), var(--surface)}
.hero-eyebrow{display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:var(--accent);background:var(--accent-soft);padding:5px 11px;border-radius:99px}
.hero h2{font-size:23px;margin:14px 0 8px;max-width:640px;letter-spacing:-.01em}
.hero p{color:var(--muted);margin:0;max-width:600px;font-size:13.5px;line-height:1.6}

/* Metric list / progress */
.metric-list{display:flex;flex-direction:column}
.metric-row{display:flex;justify-content:space-between;align-items:center;padding:11px 0;border-bottom:1px solid var(--border);gap:14px}
.metric-row:last-child{border-bottom:0}
.metric-row .m-label{font-size:13px;color:var(--text-dim);font-weight:600;min-width:0}
.metric-row .m-val{font-family:var(--font-mono);font-weight:700;font-size:13px;flex:none}
.bar-track{flex:1;height:7px;background:var(--surface-2);border-radius:99px;overflow:hidden;margin-left:12px}
.bar-fill{display:block;height:100%;border-radius:99px;background:linear-gradient(90deg,var(--accent),var(--accent-2))}

/* Badges / pills */
.badge{display:inline-flex;align-items:center;gap:5px;border-radius:99px;padding:4.5px 10px;font-size:11px;font-weight:800;letter-spacing:.01em;white-space:nowrap}
.badge.b-neutral{background:var(--surface-3);color:var(--text-dim)}
.badge.b-info{background:var(--info-soft);color:var(--info)}
.badge.b-good{background:var(--good-soft);color:var(--good)}
.badge.b-warn{background:var(--warn-soft);color:var(--warn)}
.badge.b-bad{background:var(--bad-soft);color:var(--bad)}
.badge.b-ai{background:var(--accent-2-soft);color:var(--accent-2)}
.badge svg{width:11px;height:11px}

/* ---------- Tables ---------- */
.toolbar{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-bottom:14px}
.search-wrap{position:relative;flex:1;min-width:200px;max-width:340px}
.search-wrap svg{position:absolute;left:11px;top:50%;transform:translateY(-50%);width:15px;height:15px;color:var(--muted)}
.search-wrap input{padding-left:34px}
.table-scroll{overflow:auto;border:1px solid var(--border);border-radius:var(--radius-md)}
table{width:100%;border-collapse:collapse;min-width:820px}
thead th{position:sticky;top:0;background:var(--surface-2);text-align:left;font-size:10.5px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:800;padding:12px 14px;border-bottom:1px solid var(--border)}
tbody td{padding:13px 14px;border-bottom:1px solid var(--border);font-size:13px;vertical-align:middle}
tbody tr:last-child td{border-bottom:0}
tbody tr{transition:background .12s}
tbody tr:hover{background:var(--surface-2)}
.cell-name{font-weight:700}
.cell-sub{color:var(--muted);font-size:11.5px;margin-top:1px}
.note-badge{display:inline-flex;align-items:center;gap:3px;margin-left:7px;padding:1.5px 7px;border-radius:99px;background:var(--accent-2-soft);color:var(--accent-2);font-size:10.5px;font-weight:800;vertical-align:middle}
.dup-badge{display:inline-flex;align-items:center;gap:3px;margin-left:7px;padding:1.5px 7px;border-radius:99px;background:var(--warn-soft);color:var(--warn);font-size:10.5px;font-weight:800;vertical-align:middle}
.dup-badge svg{width:10px;height:10px}
.row-actions{display:flex;gap:6px;flex-wrap:wrap}
.readonly-row{opacity:.72}
.table-sub-head{display:flex;align-items:center;gap:9px;margin:22px 0 12px}
.table-sub-head h3{font-size:13px;margin:0;font-weight:800}

/* SLA timer chip */
.sla-chip{font-family:var(--font-mono);font-weight:700;font-size:12px;display:inline-flex;align-items:center;gap:6px;padding:5px 10px;border-radius:8px;background:var(--surface-2);border:1px solid var(--border)}
.sla-chip.ok{color:var(--good)}
.sla-chip.soon{color:var(--warn);background:var(--warn-soft);border-color:transparent}
.sla-chip.overdue{color:var(--bad);background:var(--bad-soft);border-color:transparent;animation:pulseDot 1.6s infinite}
.sla-chip.none{color:var(--muted)}

/* SLA ring */
.sla-ring-wrap{display:flex;align-items:center;gap:10px}
.sla-ring{flex:none}
.sla-ring text{font-family:var(--font-mono)}

/* ---------- Modal / Drawer ---------- */
.overlay{position:fixed;inset:0;background:rgba(8,10,18,.55);backdrop-filter:blur(2px);display:flex;z-index:100;animation:fadeIn .15s ease}
.overlay.center{align-items:center;justify-content:center;padding:20px}
.overlay.right{justify-content:flex-end}
.modal{background:var(--surface);border-radius:var(--radius-lg);border:1px solid var(--border);width:min(480px,100%);box-shadow:var(--shadow-lg);max-height:90vh;display:flex;flex-direction:column}
.modal.wide{width:min(640px,100%)}
.drawer-panel{background:var(--surface);width:min(460px,100%);height:100%;border-left:1px solid var(--border);box-shadow:var(--shadow-lg);display:flex;flex-direction:column}
.modal-head,.drawer-head{display:flex;justify-content:space-between;align-items:flex-start;gap:10px;padding:20px 22px;border-bottom:1px solid var(--border)}
.drawer-head-actions{display:flex;align-items:center;gap:8px;flex-shrink:0}
.modal-head h3,.drawer-head h3{margin:0;font-size:16px;font-family:var(--font-display);font-weight:800}
.modal-head p,.drawer-head p{margin:3px 0 0;color:var(--muted);font-size:12.5px}
.modal-body,.drawer-body{padding:20px 22px;overflow:auto;flex:1}
.modal-foot{padding:16px 22px;border-top:1px solid var(--border);display:flex;justify-content:flex-end;gap:9px}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.form-grid .full{grid-column:1/-1}
.notice{padding:11px 13px;border-radius:10px;background:var(--info-soft);border:1px solid transparent;color:var(--info);font-size:12.5px;font-weight:600;display:flex;gap:8px;margin-bottom:16px;align-items:flex-start}
.notice svg{width:15px;height:15px;flex:none;margin-top:1px}
.disposition-grid{display:grid;gap:8px}
.disposition-opt{display:flex;align-items:center;gap:10px;padding:12px 13px;border:1.5px solid var(--border);border-radius:11px;text-align:left;width:100%;font-weight:600;font-size:13.5px}
.disposition-opt:hover{border-color:var(--accent);background:var(--accent-soft)}
.disposition-opt.selected{border-color:var(--accent);background:var(--accent-soft)}
.disposition-opt.selected .dot{background:var(--accent)}
.disposition-opt .dot{width:8px;height:8px;border-radius:50%;background:var(--muted);flex:none}

/* ---------- AI Intelligence ---------- */
.ai-hero{background:linear-gradient(135deg,color-mix(in srgb, var(--accent-2) 10%, var(--surface)),var(--surface));border:1px solid var(--border)}
.ai-glyph{width:44px;height:44px;border-radius:12px;background:linear-gradient(135deg,var(--accent),var(--accent-2));display:grid;place-items:center;color:#fff;box-shadow:var(--shadow-sm)}
.ai-glyph svg{width:22px;height:22px}
.insight-card{display:flex;gap:12px;padding:14px 15px;border:1px solid var(--border);border-radius:12px;margin-bottom:10px}
.insight-card.todo-urgent{border-color:color-mix(in srgb,var(--bad) 40%,transparent);background:var(--bad-soft)}
.insight-card.todo-urgent .ic-icon{background:var(--bad);color:#fff}
.insight-card.todo-soon{border-color:color-mix(in srgb,var(--warn) 40%,transparent);background:var(--warn-soft)}
.insight-card.todo-soon .ic-icon{background:var(--warn);color:#fff}
.insight-card:last-child{margin-bottom:0}
.insight-card .ic-icon{width:30px;height:30px;border-radius:8px;display:grid;place-items:center;flex:none;background:var(--accent-2-soft);color:var(--accent-2)}
.insight-card .ic-icon svg{width:15px;height:15px}
.insight-card p{margin:0;font-size:13px;line-height:1.5;color:var(--text-dim)}
.health-pill{font-family:var(--font-display);font-weight:800;font-size:13px;padding:5px 12px;border-radius:99px}
.risk-item{display:flex;align-items:center;gap:12px;padding:11px 0;border-bottom:1px solid var(--border)}
.risk-item:last-child{border-bottom:0}
.risk-item .ri-name{font-weight:700;font-size:13px}
.risk-item .ri-sub{color:var(--muted);font-size:11.5px}
.agent-table td,.agent-table th{white-space:nowrap}
.chart-card svg{width:100%;height:auto;display:block}

/* ---------- Empty / loading ---------- */
.empty-state{text-align:center;padding:52px 20px;color:var(--muted)}
.empty-state svg{width:40px;height:40px;margin-bottom:12px;opacity:.5}
.empty-state strong{display:block;color:var(--text);font-size:14px;margin-bottom:4px}
.empty-state p{margin:0;font-size:12.5px;max-width:320px;margin-inline:auto}
.spinner-wrap{display:flex;align-items:center;justify-content:center;padding:60px 0}
.spinner{width:26px;height:26px;border-radius:50%;border:3px solid var(--border);border-top-color:var(--accent);animation:spin .7s linear infinite}
.skel{background:linear-gradient(90deg,var(--surface-2) 25%,var(--surface-3) 37%,var(--surface-2) 63%);background-size:400% 100%;animation:skel 1.4s ease infinite;border-radius:8px}
@keyframes skel{0%{background-position:100% 0}100%{background-position:0 0}}

/* ---------- Toast ---------- */
.toast-stack{position:fixed;right:20px;bottom:20px;display:flex;flex-direction:column;gap:9px;z-index:200}
.toast{display:flex;align-items:center;gap:9px;background:var(--surface);color:var(--text);border:1px solid var(--border);padding:12px 15px;border-radius:11px;box-shadow:var(--shadow-lg);font-size:13px;font-weight:600;min-width:220px;animation:scaleIn .18s ease}
.toast svg{width:16px;height:16px;flex:none}
.toast.t-success svg{color:var(--good)}
.toast.t-error svg{color:var(--bad)}
.toast.t-info svg{color:var(--info)}

/* ---------- Team ---------- */
.team-row{display:flex;align-items:center;gap:11px;padding:11px 4px;border-bottom:1px solid var(--border)}
.team-row:last-child{border-bottom:0}
.team-row .who{flex:1;min-width:0}
.team-row .who strong{display:block;font-size:13px}
.team-row .who span{color:var(--muted);font-size:11.5px}

.icon-inline{width:12px;height:12px;vertical-align:-2px;flex:none}

/* ========================================================================
   HERO OPS — Booking Slot Dashboard (animated, 3D, heroic theme)
   Scoped entirely under .hero-dash so it never leaks into the rest of the app.
   ======================================================================== */
.hero-dash{
  --hb-blue:#2f6fed; --hb-blue-2:#5aa7ff; --hb-red:#e23b4d; --hb-gold:#f5b942;
  --hb-navy:#050b1f; --hb-navy-2:#0a1330; --hb-panel:rgba(15,23,52,.72); --hb-panel-2:rgba(20,30,64,.55);
  --hb-line:rgba(120,150,255,.18); --hb-text:#eef2ff; --hb-text-dim:#9fb0e0;
  position:relative;border-radius:var(--radius-xl);overflow:hidden;
  background:radial-gradient(ellipse 120% 90% at 50% -10%,#132155 0%,var(--hb-navy) 55%),var(--hb-navy);
  padding:28px;isolation:isolate;
}
[data-theme="light"] .hero-dash{
  --hb-panel:rgba(255,255,255,.78); --hb-panel-2:rgba(255,255,255,.55); --hb-line:rgba(60,90,200,.18);
  --hb-text:#0d1230; --hb-text-dim:#4a5480;
  background:radial-gradient(ellipse 120% 90% at 50% -10%,#dbe4ff 0%,#eef2ff 55%),#eef2ff;
}
.hero-dash::before{
  content:'';position:absolute;inset:0;z-index:0;pointer-events:none;opacity:.55;
  background:
    radial-gradient(2px 2px at 10% 20%, #fff 0, transparent 60%),
    radial-gradient(2px 2px at 80% 10%, #fff 0, transparent 60%),
    radial-gradient(1.5px 1.5px at 60% 70%, #fff 0, transparent 60%),
    radial-gradient(1.5px 1.5px at 30% 85%, #fff 0, transparent 60%),
    radial-gradient(2px 2px at 92% 60%, #fff 0, transparent 60%),
    radial-gradient(1.5px 1.5px at 45% 35%, #fff 0, transparent 60%);
  animation:starDrift 14s ease-in-out infinite alternate;
}
[data-theme="light"] .hero-dash::before{opacity:.12}
.hero-dash::after{
  content:'';position:absolute;z-index:0;pointer-events:none;border-radius:50%;
  width:560px;height:560px;top:-220px;right:-160px;
  background:radial-gradient(circle,color-mix(in srgb,var(--hb-blue) 40%,transparent) 0%,transparent 70%);
  filter:blur(10px);animation:heroFloat 9s ease-in-out infinite;
}
@keyframes starDrift{from{transform:translate(0,0)}to{transform:translate(-6px,6px)}}
@keyframes heroFloat{0%,100%{transform:translate(0,0) scale(1)}50%{transform:translate(-24px,18px) scale(1.06)}}
@keyframes crestPulse{0%,100%{box-shadow:0 0 18px 2px color-mix(in srgb,var(--hb-blue) 55%,transparent),0 0 40px 8px color-mix(in srgb,var(--hb-red) 25%,transparent)}50%{box-shadow:0 0 28px 6px color-mix(in srgb,var(--hb-gold) 55%,transparent),0 0 54px 14px color-mix(in srgb,var(--hb-blue) 35%,transparent)}}
@keyframes riseIn{from{opacity:0;transform:translateY(14px)}to{opacity:1;transform:none}}
@keyframes ringSpin{to{transform:rotate(360deg)}}
@keyframes shimmerSweep{0%{background-position:-200% 0}100%{background-position:200% 0}}

.hero-topbar{position:relative;z-index:1;display:flex;align-items:center;justify-content:space-between;gap:18px;flex-wrap:wrap;margin-bottom:22px}
.hero-brand{display:flex;align-items:center;gap:14px}
.hero-crest{width:52px;height:52px;position:relative;flex:none}
.hero-crest .crest-shape{
  position:absolute;inset:0;transform:rotate(45deg);border-radius:14px;
  background:linear-gradient(135deg,var(--hb-blue),var(--hb-red) 60%,var(--hb-gold));
  animation:crestPulse 3.2s ease-in-out infinite;
}
.hero-crest .crest-ring{position:absolute;inset:-6px;border-radius:50%;border:2px dashed color-mix(in srgb,var(--hb-gold) 70%,transparent);animation:ringSpin 12s linear infinite}
.hero-crest .crest-letter{position:absolute;inset:0;display:grid;place-items:center;font-family:var(--font-display);font-weight:800;font-size:17px;color:#fff;text-shadow:0 0 10px rgba(0,0,0,.4);z-index:1}
.hero-title h2{margin:0;font-size:20px;font-family:var(--font-display);font-weight:800;color:var(--hb-text);letter-spacing:.01em}
.hero-title p{margin:2px 0 0;color:var(--hb-text-dim);font-size:12.5px}

.hero-datenav{display:flex;align-items:center;gap:8px;background:var(--hb-panel);border:1px solid var(--hb-line);padding:6px 8px;border-radius:14px;backdrop-filter:blur(10px)}
.hero-datenav button{width:32px;height:32px;border-radius:9px;display:grid;place-items:center;color:var(--hb-text);background:transparent}
.hero-datenav button:hover{background:color-mix(in srgb,var(--hb-blue) 25%,transparent)}
.hero-datenav input[type="date"]{background:transparent;border:0;color:var(--hb-text);font-family:var(--font-mono);font-weight:700;font-size:13px;padding:4px 6px;width:150px}
.hero-datenav .today-btn{padding:6px 12px;border-radius:9px;font-size:11.5px;font-weight:800;background:linear-gradient(135deg,var(--hb-blue),var(--hb-blue-2));color:#fff;width:auto}

.hero-daytabs{position:relative;z-index:1;display:flex;gap:10px;flex-wrap:wrap;margin-bottom:22px}
.hero-daytab{
  position:relative;padding:11px 20px;border-radius:13px;font-weight:800;font-size:13px;letter-spacing:.02em;
  color:var(--hb-text-dim);background:var(--hb-panel-2);border:1px solid var(--hb-line);overflow:hidden;
  transition:transform .18s ease,color .18s ease;
}
.hero-daytab:hover{transform:translateY(-2px);color:var(--hb-text)}
.hero-daytab.active{
  color:#fff;border-color:transparent;
  background:linear-gradient(135deg,var(--hb-blue),var(--hb-red));
  box-shadow:0 8px 24px -8px color-mix(in srgb,var(--hb-blue) 70%,transparent),0 0 0 1px color-mix(in srgb,var(--hb-gold) 40%,transparent);
  transform:translateY(-2px);
}
.hero-daytab .dtab-full{display:block}
.hero-daytab .dtab-count{display:block;font-size:10px;font-weight:700;opacity:.8;margin-top:2px;font-family:var(--font-mono)}

.hero-body{position:relative;z-index:1;display:grid;grid-template-columns:260px 1fr;gap:20px;align-items:start}
.hero-agent-rail{display:flex;flex-direction:column;gap:10px}
.hero-agent-card{
  display:flex;align-items:center;gap:11px;padding:12px 13px;border-radius:14px;text-align:left;
  background:var(--hb-panel);border:1px solid var(--hb-line);backdrop-filter:blur(10px);
  animation:riseIn .45s ease both;transform-style:preserve-3d;will-change:transform;
  transition:border-color .18s ease,box-shadow .18s ease;
}
.hero-agent-card:hover{border-color:color-mix(in srgb,var(--hb-blue) 55%,transparent)}
.hero-agent-card.active{border-color:var(--hb-gold);box-shadow:0 0 0 1px color-mix(in srgb,var(--hb-gold) 60%,transparent),0 10px 28px -10px color-mix(in srgb,var(--hb-blue) 60%,transparent)}
.hero-agent-card .ha-avatar{width:38px;height:38px;border-radius:10px;display:grid;place-items:center;font-weight:800;font-size:13px;color:#fff;background:linear-gradient(135deg,var(--hb-blue),var(--hb-red));flex:none;font-family:var(--font-display)}
.hero-agent-card .ha-info{flex:1;min-width:0}
.hero-agent-card .ha-info strong{display:block;font-size:13px;color:var(--hb-text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.hero-agent-card .ha-info span{font-size:11px;color:var(--hb-text-dim);font-family:var(--font-mono)}
.hero-agent-card .ha-badge{font-family:var(--font-mono);font-weight:800;font-size:11px;padding:3px 8px;border-radius:99px;background:color-mix(in srgb,var(--hb-blue) 25%,transparent);color:var(--hb-blue-2);flex:none}
.hero-agent-card.all-agents{background:linear-gradient(135deg,color-mix(in srgb,var(--hb-blue) 18%,var(--hb-panel)),var(--hb-panel))}

.hero-timeline{display:flex;flex-direction:column;gap:10px}
.hero-slot-row{
  display:grid;grid-template-columns:96px 1fr;gap:14px;align-items:stretch;
  background:var(--hb-panel);border:1px solid var(--hb-line);border-radius:14px;padding:12px 14px;
  animation:riseIn .45s ease both;backdrop-filter:blur(10px);
}
.hero-slot-time{display:flex;flex-direction:column;justify-content:center;font-family:var(--font-mono);font-weight:800;font-size:13px;color:var(--hb-text);border-right:1px solid var(--hb-line);padding-right:12px}
.hero-slot-time span{font-size:9.5px;color:var(--hb-text-dim);font-weight:700;text-transform:uppercase;letter-spacing:.06em;margin-top:2px}
.hero-slot-chips{display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.hero-chip{
  position:relative;overflow:hidden;display:flex;flex-direction:column;gap:1px;padding:8px 12px;border-radius:11px;
  min-width:150px;font-size:12px;text-align:left;border:1px solid var(--hb-line);
}
.hero-chip.open{background:var(--hb-panel-2);color:var(--hb-text-dim);border-style:dashed}
.hero-chip.open.clickable{cursor:pointer;transition:transform .15s ease,border-color .15s ease}
.hero-chip.open.clickable:hover{transform:translateY(-2px) scale(1.02);border-color:var(--hb-gold);color:var(--hb-gold)}
.hero-chip.booked{background:linear-gradient(135deg,color-mix(in srgb,var(--hb-blue) 30%,var(--hb-panel)),var(--hb-panel));cursor:pointer;color:var(--hb-text)}
.hero-chip.booked:hover{transform:translateY(-2px) scale(1.02)}
.hero-chip.completed{background:linear-gradient(135deg,color-mix(in srgb,#1fae6d 35%,var(--hb-panel)),var(--hb-panel))}
.hero-chip .hc-top{display:flex;justify-content:space-between;align-items:center;font-weight:800;font-size:10px;letter-spacing:.04em}
.hero-chip .hc-name{font-weight:700;font-size:12.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.hero-chip .hc-sub{font-size:10.5px;color:var(--hb-text-dim)}
.hero-chip::after{
  content:'';position:absolute;inset:0;background:linear-gradient(100deg,transparent 30%,rgba(255,255,255,.18) 50%,transparent 70%);
  background-size:200% 100%;opacity:0;transition:opacity .2s;
}
.hero-chip.booked:hover::after,.hero-chip.completed:hover::after{opacity:1;animation:shimmerSweep 1.1s linear infinite}

@media (max-width:900px){
  .hero-body{grid-template-columns:1fr}
  .hero-agent-rail{flex-direction:row;overflow-x:auto;padding-bottom:4px}
  .hero-agent-card{min-width:180px}
}
@media (max-width:760px){
  .hero-dash{padding:18px}
  .hero-topbar{flex-direction:column;align-items:flex-start}
  .hero-slot-row{grid-template-columns:1fr}
  .hero-slot-time{border-right:0;border-bottom:1px solid var(--hb-line);padding-right:0;padding-bottom:8px;flex-direction:row;justify-content:space-between}
}

/* ---------- TV / Full View wallboard mode ---------- */
.tv-mode{
  position:fixed;inset:0;z-index:500;
  background:radial-gradient(ellipse 120% 90% at 50% -10%,#132155 0%,#050b1f 55%),#050b1f;
  color:#eef2ff;padding:36px 44px;display:flex;flex-direction:column;gap:26px;overflow:auto;
  animation:fadeIn .3s ease;isolation:isolate;
}
.tv-mode::before{
  content:'';position:fixed;inset:0;z-index:-2;pointer-events:none;opacity:.5;
  background:
    radial-gradient(1.5px 1.5px at 8% 15%, #fff 0, transparent 60%),
    radial-gradient(2px 2px at 22% 70%, #fff 0, transparent 60%),
    radial-gradient(1.5px 1.5px at 40% 30%, #fff 0, transparent 60%),
    radial-gradient(2px 2px at 60% 80%, #fff 0, transparent 60%),
    radial-gradient(1.5px 1.5px at 75% 20%, #fff 0, transparent 60%),
    radial-gradient(2px 2px at 90% 60%, #fff 0, transparent 60%),
    radial-gradient(1.5px 1.5px at 95% 90%, #fff 0, transparent 60%);
  animation:starDrift 16s ease-in-out infinite alternate;
}
.tv-mode::after{
  content:'';position:fixed;z-index:-1;pointer-events:none;border-radius:50%;
  width:640px;height:640px;top:-260px;left:50%;transform:translateX(-50%);
  background:radial-gradient(circle,rgba(47,111,237,.35) 0%,transparent 70%);
  filter:blur(20px);animation:heroFloat 10s ease-in-out infinite;
}
[data-theme="light"] .tv-mode::before{opacity:.14}
.tv-scanline{position:fixed;left:0;right:0;height:120px;z-index:-1;pointer-events:none;
  background:linear-gradient(180deg,transparent,rgba(120,170,255,.08),transparent);
  animation:scanSweep 7s linear infinite;
}
@keyframes scanSweep{0%{top:-120px}100%{top:100%}}

.tv-topbar{display:flex;align-items:center;justify-content:space-between;gap:20px;flex-wrap:wrap;position:relative;z-index:1}
.tv-brand{display:flex;align-items:center;gap:14px}
.tv-brand .mark{width:56px;height:56px;border-radius:15px;background:linear-gradient(135deg,#2f6fed,#e23b4d 60%,#f5b942);display:grid;place-items:center;font-family:var(--font-display);font-weight:800;font-size:20px;color:#fff;animation:crestPulse 3.2s ease-in-out infinite}
.tv-brand .tv-logo-icon{width:56px;height:56px;border-radius:15px;animation:crestPulse 3.2s ease-in-out infinite}
.tv-brand b{font-family:var(--font-display);font-weight:800;font-size:23px;display:block;letter-spacing:.01em}
.tv-brand span{color:#9fb0e0;font-size:13px;letter-spacing:.05em;text-transform:uppercase;font-weight:700;display:flex;align-items:center;gap:7px}
.tv-brand span i{width:7px;height:7px;border-radius:50%;background:#3ddb96;display:inline-block;animation:pulseDot 1.6s infinite;box-shadow:0 0 8px 2px rgba(61,219,150,.7)}
.tv-clock{font-family:var(--font-mono);font-weight:800;font-size:30px;color:#f5b942;letter-spacing:.04em;text-shadow:0 0 18px rgba(245,185,66,.4)}
.tv-actions{display:flex;gap:10px}

.tv-kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:20px;position:relative;z-index:1}
.tv-kpi{
  position:relative;overflow:hidden;background:rgba(20,30,64,.6);border:1px solid rgba(120,150,255,.22);
  border-radius:18px;padding:22px 24px;backdrop-filter:blur(10px);
  animation:riseIn .5s ease both;
}
.tv-kpi::after{content:'';position:absolute;inset:0;background:linear-gradient(100deg,transparent 30%,rgba(255,255,255,.1) 50%,transparent 70%);background-size:220% 100%;animation:shimmerSweep 3.5s linear infinite}
.tv-kpi-label{font-size:13px;color:#9fb0e0;font-weight:700;text-transform:uppercase;letter-spacing:.05em;position:relative;z-index:1}
.tv-kpi-value{font-family:var(--font-display);font-size:46px;font-weight:800;margin-top:8px;color:#fff;position:relative;z-index:1;font-variant-numeric:tabular-nums}

.tv-table-wrap{flex:1;background:rgba(20,30,64,.5);border:1px solid rgba(120,150,255,.22);border-radius:20px;padding:8px;backdrop-filter:blur(10px);position:relative;z-index:1;animation:riseIn .6s ease both .1s}
table.tv-table{min-width:100%}
table.tv-table thead th{background:transparent;color:#9fb0e0;font-size:14px;padding:16px 20px;border-bottom:1px solid rgba(120,150,255,.2);text-transform:uppercase;letter-spacing:.04em}
table.tv-table tbody tr{animation:riseIn .4s ease both}
table.tv-table tbody td{color:#eef2ff;font-size:21px;padding:17px 20px;border-bottom:1px solid rgba(120,150,255,.12);font-variant-numeric:tabular-nums}
table.tv-table tbody tr:hover{background:rgba(120,150,255,.07)}
table.tv-table tbody tr.tv-rank-1{background:linear-gradient(90deg,rgba(245,185,66,.16),transparent)}
table.tv-table tbody tr.tv-rank-2{background:linear-gradient(90deg,rgba(190,200,220,.12),transparent)}
table.tv-table tbody tr.tv-rank-3{background:linear-gradient(90deg,rgba(205,140,80,.12),transparent)}
.tv-rank-medal{display:inline-flex;align-items:center;justify-content:center;width:26px;height:26px;border-radius:50%;font-weight:800;font-size:13px;margin-right:10px}
.tv-rank-medal.gold{background:linear-gradient(135deg,#f5d576,#c9971f);color:#3a2a00}
.tv-rank-medal.silver{background:linear-gradient(135deg,#e7ecf5,#a7b2c9);color:#2a2f3a}
.tv-rank-medal.bronze{background:linear-gradient(135deg,#e0a570,#a35f2e);color:#3a1f00}

[data-theme="light"] .tv-mode{background:radial-gradient(ellipse 120% 90% at 50% -10%,#dbe4ff 0%,#eef2ff 55%),#eef2ff;color:#0d1230}
[data-theme="light"] .tv-brand span,[data-theme="light"] .tv-kpi-label{color:#4a5480}
[data-theme="light"] .tv-clock{color:#c98a1c}
[data-theme="light"] .tv-kpi,[data-theme="light"] .tv-table-wrap{background:rgba(255,255,255,.7);border-color:rgba(60,90,200,.18)}
[data-theme="light"] .tv-kpi-value{color:#0d1230}
[data-theme="light"] table.tv-table tbody td{color:#0d1230}
@media (max-width:900px){
  .tv-kpis{grid-template-columns:repeat(2,1fr)}
  .tv-mode{padding:20px}
  .tv-kpi-value{font-size:32px}
}

/* ---------- Notifications ---------- */
.notif-wrap{position:relative}
.notif-panel{position:absolute;top:calc(100% + 10px);right:0;width:340px;max-height:420px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);z-index:60;overflow:hidden;display:flex;flex-direction:column;animation:scaleIn .16s ease}
.notif-head{display:flex;align-items:center;justify-content:space-between;padding:14px 16px;border-bottom:1px solid var(--border);font-size:13.5px}
.notif-list{overflow-y:auto;max-height:360px;padding:6px}
.notif-item{display:flex;gap:10px;align-items:flex-start;width:100%;text-align:left;padding:10px 10px;border-radius:10px}
.notif-item:hover{background:var(--surface-2)}
.notif-item .ni-icon{width:26px;height:26px;border-radius:8px;display:grid;place-items:center;flex:none;background:var(--warn-soft);color:var(--warn)}
.notif-item.urgent .ni-icon{background:var(--bad-soft);color:var(--bad)}
.notif-item .ni-title{font-size:12.5px;font-weight:700;color:var(--text)}
.notif-item .ni-sub{font-size:11.5px;color:var(--muted);margin-top:1px}

/* ---------- Tabs (period selectors) ---------- */
.tabs{display:inline-flex;gap:4px;padding:4px;background:var(--surface-2);border:1px solid var(--border);border-radius:11px}
.tab-btn{border:0;background:transparent;color:var(--text-dim);padding:8px 16px;border-radius:8px;font-weight:700;font-size:12.5px}
.tab-btn:hover{color:var(--text)}
.tab-btn.active{background:var(--surface);color:var(--accent);box-shadow:var(--shadow-sm)}

/* ---------- Call log ---------- */
.call-entry{display:flex;gap:12px;padding:13px 0;border-bottom:1px solid var(--border)}
.call-entry:last-child{border-bottom:0}
.call-entry .ce-icon{width:32px;height:32px;border-radius:9px;display:grid;place-items:center;flex:none;background:var(--warn-soft);color:var(--warn)}
.call-entry.outcome-sent .ce-icon,.call-entry.outcome-received .ce-icon{background:var(--good-soft);color:var(--good)}
.call-entry.outcome-notsent .ce-icon,.call-entry.outcome-notreceived .ce-icon{background:var(--bad-soft);color:var(--bad)}
.call-entry .ce-body{flex:1;min-width:0}
.call-entry .ce-top{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.call-entry .ce-outcome{font-weight:800;font-size:12.5px}
.call-entry .ce-meta{color:var(--muted);font-size:11px;font-family:var(--font-mono)}
.call-entry p{margin:4px 0 0;font-size:13px;color:var(--text-dim);line-height:1.5}

/* ---------- Utility ---------- */
.flex{display:flex}
.items-center{align-items:center}
.gap-8{gap:8px}
.gap-12{gap:12px}
.text-muted{color:var(--muted)}
.mt-10{margin-top:10px}
.w-full{width:100%}

/* ---------- Booking Slot Dashboard ---------- */
.slot-toolbar{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:16px}
.slot-toolbar .note{font-size:12px;color:var(--muted);display:flex;align-items:center;gap:6px}
.slot-toolbar .note svg{width:14px;height:14px}
.slot-grid-scroll{overflow:auto;border:1px solid var(--border);border-radius:var(--radius-md)}
.slot-grid{display:grid;min-width:1180px}
.slot-grid-head{position:sticky;top:0;z-index:2;display:contents}
.slot-head-cell{background:var(--surface-2);padding:12px 14px;font-size:10.5px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:800;border-bottom:1px solid var(--border);position:sticky;top:0}
.slot-closer-cell{padding:14px;border-bottom:1px solid var(--border);border-right:1px solid var(--border);background:var(--surface);position:sticky;left:0;z-index:1;display:flex;align-items:center;gap:9px;min-width:180px}
.slot-closer-cell .avatar{width:28px;height:28px;font-size:11px}
.slot-day-cell{padding:9px;border-bottom:1px solid var(--border);border-right:1px solid var(--border);display:flex;flex-direction:column;gap:6px;min-width:190px}
.slot-chip{border-radius:9px;padding:7px 9px;font-size:11px;line-height:1.35;border:1px solid transparent;text-align:left;width:100%}
.slot-chip.booked{background:var(--accent-soft);border-color:color-mix(in srgb, var(--accent) 30%, transparent);cursor:pointer}
.slot-chip.booked:hover{border-color:var(--accent)}
.slot-chip.booked .st-time{font-family:var(--font-mono);font-weight:700;color:var(--accent)}
.slot-chip.booked .st-name{font-weight:700;margin-top:2px;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.slot-chip.booked .st-sub{color:var(--muted);font-size:10px;margin-top:1px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.slot-chip.completed{background:var(--good-soft);border-color:color-mix(in srgb, var(--good) 30%, transparent)}
.slot-chip.completed .st-time{color:var(--good)}
.slot-chip.open{background:var(--surface-2);border:1px dashed var(--border-strong);color:var(--muted);display:flex;align-items:center;justify-content:space-between;font-family:var(--font-mono);font-weight:600}
.slot-chip.open.clickable{cursor:pointer}
.slot-chip.open.clickable:hover{border-color:var(--good);color:var(--good)}
.slot-chip.open .st-avail{font-size:9.5px;font-weight:800;letter-spacing:.04em}

/* ---------- Responsive ---------- */
@media (max-width:1180px){
  .grid-4{grid-template-columns:repeat(2,1fr)}
  .grid-3{grid-template-columns:repeat(2,1fr)}
  .split-main{grid-template-columns:1fr}
}
@media (max-width:900px){
  :root{--sidebar-w:230px}
}
@media (max-width:760px){
  .shell{display:block}
  .sidebar{position:fixed;left:0;top:0;width:270px;transform:translateX(-100%);transition:transform .22s ease;box-shadow:var(--shadow-lg)}
  .sidebar.open{transform:translateX(0)}
  .sidebar-overlay{display:none;position:fixed;inset:0;background:rgba(8,10,18,.5);z-index:39}
  .sidebar-overlay.show{display:block}
  .topbar{padding:0 14px}
  .topbar-title h1{font-size:16px}
  .topbar-title p{display:none}
  .sla-banner{padding:10px 14px;font-size:12px}
  .page{padding:16px}
  .grid-4,.grid-3,.grid-2{grid-template-columns:1fr 1fr}
  .form-grid{grid-template-columns:1fr}
  .status-pulse span.txt{display:none}
  .hero h2{font-size:19px}
  .drawer-panel{width:100%}
}
@media (max-width:480px){
  .grid-4,.grid-3,.grid-2{grid-template-columns:1fr}
  .login-card{padding:26px 20px}
  .kpi .value{font-size:25px}
}